Shipping policy

Shipping Policy

Thank you for shopping with Gleamie! This Shipping Policy explains how we process and ship orders, estimated delivery times, shipping fees, and other important shipping details.


Order Processing Time

  • Orders are typically processed within 15-20 business days (excluding weekends and holidays).
  • During peak seasons, promotions, or new launches, processing may take longer. If there is a significant delay, we will contact you via the email address used at checkout.

 

Shipping Destinations

We currently ship to:
  • [United States]
If your destination is not listed at checkout, we may not be able to ship to your location at this time.


Shipping Rates & Fees

Shipping fees are calculated and displayed at checkout.
  • Standard Shipping: [e.g. calculated at checkout]

Please note: prices shown on our website do not include any customs duties, import taxes, or brokerage fees (if applicable). These charges are the responsibility of the customer. 

 

Estimated Delivery Times

Delivery times are estimates and start after your order ships (not the day you place the order). 
  • United States: [15–20] business days
Important: Delivery may be delayed due to carrier issues, weather, customs clearance, or other factors outside our control.


Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.
  • Tracking may take 24–72 hours to update after the label is created.

 


    Address Accuracy & Undeliverable Packages

    • Please make sure your shipping address is correct before placing your order.
    • If an order is returned to us due to an incorrect or incomplete address, or because it was unclaimed/refused, you may be responsible for additional shipping fees to resend the package.
    • We are not responsible for delivery issues caused by incorrect shipping information provided by the customer.

     

    Lost, Stolen, or Missing Packages

    If your tracking shows “delivered” but you did not receive the package:
    • Please check with household members, neighbors, building management, and your local carrier first.
    • If you still can’t locate it, contact us at gleamiestyle@gmail.com within [7] days of the delivery date, and we will do our best to help you investigate.

    Note: Gleamie is not responsible for packages marked as delivered by the carrier but not received. We may assist in filing a carrier claim when possible.

     

    Damaged Items in Transit

    If your order arrives damaged:
    • Please email us at gleamiestyle@gmail.com within 48 hours of delivery.
    • Include your order number and clear photos/videos of the packaging and the item(s).

    We will evaluate the issue and provide an appropriate resolution.


    Customs, Duties & Taxes (International Orders)

    International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are not controlled by Gleamie and are the customer’s responsibility.


    Shipping Restrictions

    We may be unable to ship certain items to specific locations due to carrier limitations or local regulations.


    Contact Us

    If you have any shipping questions, please contact us: gleamiestyle@gmail.com